Last updated: 01/01/2026

These Terms & Conditions apply to all purchases made through the Active Aura website. Please read them carefully before placing an order.

 

1. About Us

This website is operated by Active Aura Ltd (“we”, “us”, “our”).

Company details:

• Company name: Active Aura Ltd
• Company number: 15110503
• Registered address: 1g, Brighouse Road, Middlesbrough, England, TS2 1RT
• Email: info@activeauraltd.com

 

2. Acceptance of These Terms

By placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

These Terms should be read together with our Privacy Policy and Website Terms of Use.

 

3. Products

All products are subject to availability. We reserve the right to withdraw, amend, or limit products at any time without notice.

Product descriptions, images, and information are provided for general guidance only. Minor variations may occur.

 

4. Prices & Payments

All prices are shown on the website and include VAT where applicable.

We reserve the right to change prices at any time, but price changes will not affect orders that have already been accepted.

Payment must be made in full at checkout using our secure third-party payment providers. We do not store full payment card details.

 

5. Orders

An order is not accepted until we send you an order confirmation email.

We reserve the right to refuse or cancel orders, including where there are pricing errors, stock issues, or suspected misuse of the website.

 

6. Delivery

Delivery costs and estimated delivery times are shown at checkout.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs, or circumstances outside our control.

Risk in the goods passes to you upon delivery.

 

7. Your Right to Cancel (Consumer Contracts Regulations)

If you are a UK consumer, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must notify us at info@activeauraltd.com within the 14-day period.

You must return items unused, unopened, and in their original condition. You are responsible for return postage costs unless the item is faulty or incorrect.

Refunds will be issued within 14 days of receiving the returned goods or proof of return, using the original payment method.

 

8. Faulty or Incorrect Items – Consumer Rights Act 2015

Nothing in these Terms limits or excludes your legal rights under the Consumer Rights Act 2015.

Goods must be:

• As described
• Fit for purpose
• Of satisfactory quality

If your goods are faulty, not as described, or unfit for purpose:

• You have a 30-day right to reject the goods for a full refund
• After 30 days, you may be entitled to a repair or replacement
• If repair or replacement is not possible or unsuccessful, you may be entitled to a price reduction or final refund, in accordance with the law

Please contact us at info@activeauraltd.com with your order details and a description of the issue.

 

9. Health & Wellness Disclaimer

Our products are intended to support general wellbeing only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Our products should not be used as a substitute for a varied, balanced diet or a healthy lifestyle.

If you are pregnant, breastfeeding, taking medication, or have a medical condition, you should consult a qualified healthcare professional before using our products.

Individual results may vary.

 

10. Refunds

Refunds will be made to the original payment method used at checkout.

Delivery charges are non-refundable unless the item is faulty or incorrect.

 

11. Limitation of Liability

We are not responsible for losses that were not foreseeable at the time the contract was formed or for losses caused by misuse of products.

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under English law

 

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

 

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in force at the time you place your order will apply.

 

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

 

15. Contact

If you have any questions about these Terms & Conditions, please contact us:

Active Aura Ltd
1g, Brighouse Road, Middlesbrough, England, TS2 1RT
📧 info@activeauraltd.com