Last updated: 02/01/2026

 

This Subscription Policy explains how subscriptions work on the Active Aura website. Please read it carefully before purchasing a subscription product.

 

1. About Us

Subscriptions on this website are offered by Active Aura Ltd (“we”, “us”, “our”).

Company details:

• Company name: Active Aura Ltd
• Company number: 15110503
• Registered address: 1g, Brighouse Road, Middlesbrough, England, TS2 1RT
• Email: info@activeauraltd.com

 

2. What Is a Subscription?

When you purchase a subscription product, you agree to receive the selected product on a recurring basis (for example, monthly or at another interval chosen by you).

Subscriptions renew automatically and will continue until cancelled by you.

 

3. Subscription Billing & Payments

• By purchasing a subscription, you authorise us to automatically charge your chosen payment method at the selected delivery frequency.
• Your first payment is taken at checkout.
• Subsequent payments will be taken automatically before each scheduled delivery.
• Prices shown at the time of purchase apply unless we notify you of a change in advance.
• If a payment fails, we may retry the payment. If payment continues to fail, your subscription may be paused or cancelled.

 

4. Subscription Management

Subscriptions are managed through our secure Shopify subscription management system.

You can manage your subscription at any time by:

• Logging into your customer account on our website, or
• Using the subscription management link included in your subscription emails, or
• Contacting us at info@activeauraltd.com

Depending on your subscription plan, you may be able to:

• Change delivery frequency
• Skip a delivery
• Pause your subscription
• Update your delivery address
• Update payment details

 

5. Cancellations

You may cancel your subscription at any time.

To avoid being charged for your next delivery, cancellations must be made before your next billing date, which is displayed in your subscription account.

Once a payment has been processed, that order will be fulfilled and cannot be cancelled.

 

6. Changes to Subscriptions

We may make changes to subscription products, pricing, or subscription terms from time to time.

Where a change affects your subscription:

• We will provide reasonable notice, where required by law
• You will have the option to cancel your subscription before the change takes effect

 

7. Returns, Refunds & Subscriptions

Subscription orders are subject to our Terms & Conditions.

• You have statutory rights in relation to faulty or incorrect items under the Consumer Rights Act 2015.
• Change-of-mind cancellations are handled in line with the Consumer Contracts Regulations.
• Opened or used items may not be eligible for return unless faulty.

 

8. Consumer Rights

Nothing in this Subscription Policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection laws.

 

9. Health & Wellness Disclaimer

Subscription products are intended to support general wellbeing only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Subscription products should not be used as a substitute for a varied, balanced diet or a healthy lifestyle.

If you are pregnant, breastfeeding, taking medication, or have a medical condition, you should consult a qualified healthcare professional before using our products.

Individual results may vary.

 

10. Data Protection & Privacy

Personal data used to manage subscriptions is processed in accordance with our Privacy Policy.

We use trusted third-party service providers to enable subscription functionality and payment processing.

 

11. Checkout Subscription Disclosure

The following disclosure is shown at checkout and forms part of your agreement when purchasing a subscription:

 

Subscription Disclosure & Agreement

Subscription product – automatic renewal

By purchasing a subscription, you agree to receive this product on a recurring basis at the delivery frequency you select. Payment will be taken automatically using your chosen payment method before each scheduled delivery.

Subscriptions are managed through our secure Shopify subscription management system.

You can manage, pause, skip, or cancel your subscription at any time before your next billing date to avoid further charges.

By continuing with your purchase, you agree to our Subscription Policy, Terms & Conditions, and Privacy Policy.

 

12. Changes to This Policy

We may update this Subscription Policy from time to time. The version in force at the time you sign up for a subscription will apply.

 

13. Contact

If you have any questions about subscriptions or need help managing your subscription, please contact us:

Active Aura Ltd
1g, Brighouse Road, Middlesbrough, England, TS2 1RT
📧 info@activeauraltd.com